Frequently Asked Questions
Question: What do I do if I’m experiencing difficulties placing an online order and checking out?
Answer: Please contact us. We will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment. Please open the PDF attachment and print it. The quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in an A5 branded envelope for £5.45.
- Can be mailed 1st class in a gift voucher box for £8.45.
Question: Can I have a VAT receipt for my purchase?
Answer: You will receive a VAT receipt as part of your order confirmation. Please contact us if you need something more specific.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please contact us, we can amend or reissue a voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and reissued, but please contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be refunded but can be extended in exceptional circumstances.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction.
Question: How do I redeem my voucher?
Answer: Prior booking is essential. Please contact us on the following telephone number: 01635 581000 or email enquiries@donnington-grove.com.